I'm an IT Support Specialist based in Chicago with experience spanning cloud identity, endpoint management, automation, and network administration. I've worked across MSP and enterprise environments, supporting everything from Okta and Azure AD to PowerShell scripting and SaaS procurement.
Before IT, I served as an Aerospace Medical Technician in the United States Air Force — an experience that sharpened my discipline, attention to detail, and ability to perform under pressure. I hold CompTIA A+, Network+, and Security+ certifications along with ITIL 4 Foundation.
- Engineered automated ticketing workflows using Power Automate and Microsoft Forms integrated with Autotask.
- Administered enterprise identity as an Okta and Microsoft 365 Admin, managing user lifecycles and security groups.
- Optimized endpoint management using Intune and N-central to deploy security baselines and automate patching.
- Managed cloud infrastructure via Microsoft Azure and Pax8, facilitating migrations and SaaS procurement.
- Maintained proactive network visibility using SuperOps to identify and resolve incidents before user impact.
- Utilized Active Directory and Azure to manage OUs, security groups, and GPOs to streamline network permissions.
- Managed network configurations to provide optimal uptime and resolve connectivity issues for diverse client environments.
- Diagnosed technical issues using PowerShell and Windows Event Viewer, ensuring minimal disruption to operations.
- Provided support for hardware and software issues, ensuring systems operated at peak efficiency.
- Collaborated with professional staff in planning and evaluating medical care for 12,000 enrollees.
Built end-to-end ticketing workflows using Power Automate and Microsoft Forms, integrated directly with Autotask.
Deployed organisation-wide security baselines and automated patch management via Intune and N-central.
Facilitated cloud migrations and SaaS procurement pipelines using Microsoft Azure and Pax8.
Managed enterprise identity lifecycle with Okta and Azure AD, including security groups and MFA policies.
Click on a card to view the repository on GitHub
Full-stack IaC project deploying a secure static site via CloudFront. Includes automated CI/CD pipelines and a Lambda-powered contact backend..
Full documentation for an automated web server deployment using Ansible.
A lab environment for automating NetBox with Python, Docker, and Ansible.